Executives' Disease

Do you know any executives that don't have-

"The Executives' Disease?"

According to Daniel Goleman in his book "Primal Leadership" -

CEO Disease; its one unpleasant symptom is the sufferer's near-total ignorance about how his mood and actions appear to the organization.  It's not that leaders don't care how they are perceived; most do.  But they incorrectly assume that they can decipher this information themselves.  Worse, they think that if they are having a negative effect, someone will tell them.  They're wrong.

As one CEO in our research explains, "I so often feel that I'm not getting the truth.  I can never put my finger on it, because no one is actually lying to me.  But I can sense that people are hiding information or camouflaging key facts.  People don't tell leaders the whole truth for many reasons.  Sometimes they are scared of being the bearer of bad news- and getting shot. 

Whatever the reason, the CEO can't rely on his followers to spontaneously give him the full picture.

According to Goleman, Boyatzis and McKee-

"We also highly recommend gathering feedback from as many people to evaluate your moods, actions, and subordinates.  Feedback from subordinates and peers is especially helpful because it most accurately predicts a leader's effectiveness, two, four, and even seven years out, according to research by Glenn McEvoy at Utah State and Richard Beatty at Rutgers University.  ...In sum, all you need to know about your emotional impact is in 360-degree feedback..."

Why Executives Need 360 Feedback

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