According to Daniel Goleman in his book "Primal Leadership" - “CEO Disease; its one unpleasant symptom is the sufferer's near-total ignorance about how his mood and actions appear to the organization. It's not that leaders don't care how they are perceived; most do. But they incorrectly assume that they can decipher this information themselves. Worse, they think that if they are having a negative effect, someone will tell them. They're wrong. As one CEO in our research explains, "I so often feel that I'm not getting the truth. I can never put my finger on it, because no one is actually lying to me. But I can sense that people are hiding information or camouflaging key facts. Whatever the reason, the CEO can't rely on his followers to spontaneously give him the full picture. ...in sum all you need to know is in 360- degree feedback…”
Are you getting the full picture? How valuable would the real story be? What is this “disease” costing in terms of dollars and talent drain?
